General contract conditions (GCC)

  • Field of application and validity

These General contract conditions (below “GCC”) regulate the contractual relationship between the Adventerra Games Sagl company (below “Adventerra Games”) and its customers. When a contract is stipulated (e.g. when an order is made) the customer accepts these GCC completely and without limit, recognising their value as basic document in its legal relationships with Adventerra Games. Any modifications and integrations are only valid if confirmed in writing by Adventerra Games.

  • Conclusion of the contract

With the conclusion of the contract the customer expressly accepts that the Adventerra Games GCC form an integral part of the contract.

On making an order, the customer makes a binding declaration that he intends to purchase the goods ordered. The arrival of the customer’s order via email is confirmed after the order has been received. This confirmation of the order does not yet mean a binding acceptance of the same order. The contract becomes effective when Adventerra Games accepts the contractual proposal expressed with the order, sending a written confirmation of the same order. The order confirmation includes the essential content of the order.

  • Delivery charges

 

SWITZERLAND

We offer the delivery service by Post A and Post B.

 

Post B (PostPac Economy) tariffs:
Delivery is free for all orders with value over CHF 20.
For orders less than this amount, a delivery charge of CHF 5.90 will be charged.

 

Post A (PostPac Priority) tariffs:

If you need your package to be delivered more quickly you can choose express delivery at CHF 7.90.

 

ITALY

Delivery is free for all orders with value over € 15.
For orders less than this amount, a delivery charge of € 4.90 will be charged.
If you need your package to be delivered more quickly you can choose express delivery at €6.90

 

The customer is not responsible for any customs duties.

EUROPE

The following delivery limitations apply: we only deliver to customers usually resident in Germany or in France (billing address) able to provide a delivery address in these countries.

Delivery is free for all orders with value over € 25.
For orders less than this amount, a delivery charge of € 8.90 will be charged.
At present express deliveries cannot be requested.
The customer is not responsible for any customs duties.

For deliveries to other European countries write to: info@adventerragames.com

  • Delivery times

Standard delivery

The package will be delivered within 2 – 5 working days from the date of receipt of the order. There are no deliveries on Saturday and Sunday. When the package is entrusted to the courier, you will receive a delivery confirmation email where you will find a link to click on and follow your delivery, which will be between 9.00 and 18.00, from Monday to Friday. The times given above may vary during holiday periods and/or on the basis of the destination. In any case Adventerra Games is not responsible for any delays due to the courier. We advise you check the link for real time updates about any possible variation.

The mode of delivery cannot be changed from standard to express. You can only select the “express delivery” mode when the order is made and not later.

 

Express Delivery

Adventerra Games offers an express delivery service (at present only in Switzerland and Italy).
The package will be delivered within 1 – 2 working days (depending on the receiver’s Post Code).

  •  Payment methods

The following payment methods are accepted on the site:

  • The main credit cards (Mastercard, Visa and American Express)
  • SEPA direct debit
  • PayPal
  • Postfinance
  • SOFORT
  • Apple Pay
  • Android Pay
  • Twint
  • Cash on delivery (in Italy only with €3.00 supplement)
  •  Complaints

By complaints we mean reports concerning incorrect deliveries (wrong quantity, wrong product, damage etc.).

The customer must check the products delivered as soon as they have been received to check for completeness and any irregularities. Any disputes must be forwarded in writing within five days of receiving the goods. If not the customer recognises that the delivery was made as per the contract and that on inspection the products were in impeccable condition.

Any complaint must be forwarded to the e-mail address info@adventerragames.com com and must include the following information:

– date of the order,

– date of the complaint,

– delivery number,

– item code number,

– quantity,

– reason for the complaint.

Whenever Adventerra Games decides to replace the goods, the customer is obliged to send the goods which are the subject of the complaint to Adventerra Games at his expense. Adventerra Games has the power to claim that the goods be returned first and then decide the procedure to be adopted.

As far as possible, the goods which are the subject of the complaint are replaced. Adventerra Games reserves the power to replace only that part of the goods which forms the subject of the complaint.

  • Returns

Adventerra Games accepts the return of the goods within 14 days from the delivery. The goods can only be returned if they have not been used, are still packaged and the packaging is not damaged.
In the case of returns the purchaser is responsible for delivery charges. The price of the returned goods, excluding the delivery charges, will be reimbursed on the account used for the payment after the goods have been received and their completeness checked.
To make use of the possibility of returns please inform Adventerra Games on  info@adventerragames.com within the expiry mentioned above.

  • Data security and protection

The customer consents to and approves the fact that Adventerra Games is authorised to collect, store and process the data of its customers for the purposes of carrying out the contract, guaranteeing it is done correctly, and for marketing and market research activities.

More detailed information on this is supplied in the Adventerra Games privacy information.

  • Final clauses

Adventerra Games reserves the power to modify its GCC at any time. For each order the updated version at the time when the contract was stipulated is valid. The electronic version of these GCC is the only valid version. The versions in print format are only valid as information. The user is obliged to check whether the versions in print format are up to date. To display the updated version of the GCC you can always access the address www.adventerragames.com

If there is a dispute only Swiss law applies.

The competent court is the ordinary courts of the location where Adventerra Games has offices. Adventerra Games expressly reserves the power to resort to any other place of jurisdiction.

 

The electronic version of these GCC is the only valid version. The user is obliged to check whether the versions in print format are up to date.